Web Companion is effective at detecting the presence of a number of unwanted products that alter your search or homepage settings, and prompts you to remove the offending program. This process identifies and invokes the uninstaller at which point the user must follow the instructions presented by the program. These uninstallers intentionally ask you to select the components to uninstall. Failure to do so, does not uninstall the product. This is referred to as "opt-in" uninstallation, and is considered a somewhat malicious practice.
The Web Companion team is hard at work to resolve these problems using a number of mechanisms (which we cannot divulge since this would tip off the malware makers). Future versions of Web Companion will make this process smoother. In the interim, we recommend:
* Carefully read each uninstallation screen and follow instructions.
* Verify the installed browser extensions and remove any that are not recognized. Note: For Chrome, this can only be done within the browser, and not by an external program.
If that doesn't work, we recommend reporting the problem to Lavasoft by sending us your feedback from within the Web Companion program via "Report a problem" and a snapshot of your system information (an option which will be clearly presented to you upon submission). For steps on how to do this, click here